How can we help?
Find quick answers below, or write to us. We read every message and usually reply within a few days.
Game support
Something not working in Prizma? Tell us what happened and we will look into it.
Email support
Frequently asked questions
I lost my progress. Can you restore it?
If you were signed in to Google Play Games, install Prizma again and use the same Google account: your progress comes back by itself. Otherwise it was saved only on your device. We do not have a copy of it, so we are unable to restore it.
How do I turn off the daily puzzle reminder?
Turn it off in the game’s settings, or turn off notifications for the game in your device settings.
How do I turn off vibration?
Haptic feedback can be switched off in the game’s settings.
Can I change the game’s language?
Yes. Open the game’s settings and choose Language.
How do I delete my data?
Our games do not send your data to us, so there is nothing for us to delete on our side. Uninstalling the game removes everything it stored on your device. Progress backed up with Google Play Games can be deleted from the Play Games app’s settings or your Google account. If you have emailed us, ask us to delete our conversation and we will.
Reporting a bug?
It helps a lot if your email includes:
- 1Your device model, for example Pixel 8 or iPhone 15
- 2Your operating system version
- 3The game version, shown in the game’s settings
- 4What you did, what you expected and what happened instead
- 5A screenshot or screen recording, if you can